Frequently Asked Questions

How can I change the delivery address?

You can modify your order details if your order is not started to prepare. If your order status is being prepared, this means that one of our florists has already started work on it, so we cannot make any change.
If you are still in time to modify it, please communicate your new delivery address to us on Whatsapp.

Does Metaflora Ltd. provides midnight delivery as well?

Unfortunately, we cannot offer midnight delivery option for now.

How do I cancel my order?

If you need to make changes or cancel your order, please call us a at +447828956457 ( 09:00 AM - 20: 00 PM, Monday-Sunday ) or send us message on Whatsapp.
Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date.

How can I request an invoice?

We send invoice via email to our customers immediately after delivery. Our system generates invoce for each order automatically. Please make sure that you entered correct your tax details when you are ordering online.
Note: If you encounter a problem receiving electronic invoce please do not hesitate to contact with us.

Can I send my order anonymously?

If you desire to send flowers or gifts anonymously, simply leave the message blank when prompted and let them know it's from a secret admirer. If the message card does not include your name, the recipient would have no way to know who sent the gift.

What method of payment do you accept?

We are pleased to accept any of the following methods of payment for purchases made online at :
American Express *
Master Card *
Visa Credit *
Visa Debit/Delta
Visa Electron

How do I know my order has been confirmed?

As soon as your order is confirmed, you will receive an confirmation email & SMS includes your order number.

How can I track my order status?

You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the main page. Please enter your order number & email click on 'Check It' to see the current status of your order.